Terms of Service

These terms govern the use of SpliceMule, provided by Prociro LLC. In case of any discrepancy, the German version prevails.

1. Service

SpliceMule retrieves advertising reports from ad platforms — currently Meta Ads, Google Ads, TikTok Ads, and LinkedIn Ads — and writes them into the customer's Google Sheets on a schedule the customer defines. The platforms' own services are not part of this agreement; the customer needs their own accounts there.

2. Business customers only

SpliceMule is offered exclusively to businesses and public bodies. Consumers cannot enter into this agreement.

3. Trial and subscription

Creating an account starts a free 14-day trial that ends automatically — no cancellation is needed and no charges arise. A paid agreement is concluded when the customer completes checkout. The price is 59 € net per month plus applicable VAT, billed monthly in advance through Stripe.

4. Term and cancellation

The agreement runs indefinitely and may be cancelled by either party effective at the end of the current billing month, in the app under “Abo” or in text form. After termination we delete account data, data flow configuration, and stored tokens within 30 days. Data already written into the customer's spreadsheets is unaffected.

5. Customer obligations

• Connect only ad accounts the customer is authorised to access.
• Comply with the connected platforms' terms of service.
• Protect credentials; two-factor authentication is recommended.
• Do not query platform APIs beyond their rate limits.

6. Availability

We target 99 % monthly availability of access to the application, excluding announced maintenance and outages caused by the platforms, the customer's connectivity, or force majeure. A missed scheduled run is retried at the next interval; there is no claim to execution at a specific moment.

7. Ownership

The customer receives a non-exclusive, non-transferable right to use the application for the term. All rights in the software remain with us. All customer data remains the customer's; we acquire no rights in it and do not use it for our own purposes.

8. Data protection

Where we process personal data on the customer's behalf, we do so under instruction pursuant to Art. 28 GDPR. The data processing agreement forms part of this contract. See also the Privacy Policy.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body, or health, and under the German Product Liability Act. For ordinary negligence we are liable only for breach of a material contractual obligation, limited to foreseeable damage typical of this type of contract and capped at the fees paid in the twelve months preceding the event. Liability for data loss is limited to the effort that would have been required had the customer maintained proper backups.

10. Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Venue is the provider's registered seat, to the extent permitted by law.